Vellora — Shipping Policy

Last Updated: August 9, 2026

At Vellora, we are committed to providing a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Locations

Vellora currently ships orders within Pakistan.

We deliver to most major cities and serviceable areas across the country through our trusted courier partners.

Delivery availability may vary depending on the destination and courier coverage.

2. Order Processing

Orders are normally processed within [3-5 business days] after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take additional time.

Once your order has been dispatched, you may receive a confirmation message containing your tracking information, where available.

3. Estimated Delivery Time

Estimated delivery times within Pakistan are:

• Major Cities: [2–4 business days]

• Other Cities & Areas: [3–7 business days]

• Remote Areas: [5–10 business days]

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Our standard shipping charges are:

Standard Delivery: PKR [_250__]

Free Shipping: Available on orders of PKR [___] or above.

Vellora reserves the right to modify shipping charges and promotional free-shipping offers at any time. Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Cash on Delivery

Vellora may offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders:

• Customers must provide a valid phone number and complete delivery address.

• We may contact you to confirm your order before dispatch.

• Please ensure someone is available to receive and pay for the order.

• Repeated refusal or failure to accept confirmed COD orders may affect eligibility for future COD purchases.

6. Order Tracking

Where tracking is available, Vellora will provide the relevant tracking information after your order has been dispatched.

You can use the tracking information to monitor the status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Full name

• Phone number

• House/building number

• Street/area

• City

• Postal code, where applicable

Vellora is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address, refusal to accept the package, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be reshipped.

8. Delayed Deliveries

While we work with our courier partners to deliver orders within the estimated timeframe, delivery delays may occasionally occur.

Possible causes include:

• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Incorrect address information

• Transportation disruptions

• Security or access restrictions

• Unforeseen circumstances beyond our control

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

9. Lost or Damaged Packages

If your package arrives visibly damaged, please contact Vellora as soon as possible and provide photographs or other relevant evidence.

If you believe your package has been lost during transit, please contact us so that we can coordinate with the relevant courier service.

Vellora will make reasonable efforts to assist customers in resolving delivery issues in accordance with the courier's procedures and applicable law.

10. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its policies.

If delivery cannot be completed because the customer is unavailable, refuses the package, provides incorrect information, or cannot be contacted, the package may be returned to Vellora.

Any additional delivery or reshipping costs may be the responsibility of the customer, where applicable.

11. Order Changes After Dispatch

Once an order has been dispatched, we may not be able to change the delivery address, products, or shipping method.

If you need to make a change to your order, please contact us as soon as possible before the order is dispatched.

12. International Shipping

At this time, Vellora does not offer international shipping, unless otherwise stated on the website.

If international shipping becomes available in the future, applicable shipping costs, customs duties, taxes, and delivery terms will be communicated before checkout.

13. Shipping & Delivery Disclaimer

All delivery dates and timeframes provided by Vellora are estimates only.

Vellora is not responsible for delays caused by third-party courier services or circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any rights or protections provided to customers under applicable law.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Vellora Customer Support
Email: [mehrunnisa3118@gmail.com]
Phone/WhatsApp: [03048954131]
Business Address: [lahore]

We appreciate your trust in Vellora and are committed to providing you with a reliable shopping experience.