Vellora — Terms & Conditions

Last Updated: August 9, 2026

Welcome to Vellora. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website.

1. General Information

Vellora operates this online store to provide customers with access to our products and services.

Throughout these Terms & Conditions, the terms “Vellora,” “we,” “us,” and “our” refer to Vellora. The terms “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, colors, sizes, and other information displayed on our website are accurate.

However, slight variations may occur due to:

• Different screen or device settings

• Photography and lighting conditions

• Manufacturing or packaging variations

• Availability of product colors or specifications

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

3. Pricing & Payment

All prices displayed on our website are listed in [PKR], unless otherwise stated.

Vellora reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed, except where required by law.

We accept payment methods displayed at checkout, which may include:

• Cash on Delivery (COD)

• Bank transfer

• Credit or debit cards

• Online payment services

• Other payment methods made available by Vellora

You agree to provide accurate and complete payment and billing information when placing an order.

4. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily guarantee that the order will be fulfilled.

Vellora reserves the right to cancel or refuse an order in circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Delivery limitations

• Payment issues

• Other circumstances beyond our reasonable control

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Refund Policy.

5. Cash on Delivery Orders

For Cash on Delivery orders, customers are responsible for providing a valid phone number and accurate delivery address.

We reserve the right to contact customers to confirm COD orders.

Repeated refusal to accept confirmed COD orders may result in restrictions on future COD purchases.

6. Shipping & Delivery

We aim to process and dispatch orders within [3-5] business days.

Estimated delivery times may vary depending on the destination, courier service, weather conditions, holidays, public events, or other circumstances outside our control.

Once an order has been handed over to the courier, delivery delays caused by the courier or circumstances beyond Vellora's reasonable control may not be considered a failure by Vellora to fulfill the order.

For complete information, please refer to our Shipping Policy.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to the requirements and conditions described in our Return & Refund Policy.

Customers are responsible for reviewing the applicable return conditions before purchasing.

Products that are used, damaged, altered, or returned without meeting our stated requirements may not qualify for a return or refund, subject to applicable law.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests. However, an order may not be cancelled once it has been processed, packed, dispatched, or shipped.

9. Website Use

You agree to use the Vellora website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our systems

• Interfere with the operation or security of the website

• Copy or misuse our website content

• Upload malicious software or harmful material

• Use automated systems to collect information without permission

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

10. Intellectual Property

All content appearing on the Vellora website, including but not limited to:

• Brand name and logo

• Product photographs

• Graphics

• Text

• Website design

• Product descriptions

• Videos

• Marketing materials

is owned by or licensed to Vellora and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. Customer Reviews & User Content

If you submit reviews, photographs, comments, testimonials, or other content to Vellora, you confirm that you have the right to submit that content.

You grant Vellora permission to use, reproduce, publish, and display such content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, abusive, fraudulent, or otherwise inappropriate.

12. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, payment providers, courier services, applications, or other services.

Vellora does not control third-party services and is not responsible for their content, policies, availability, or practices.

Your use of third-party services may be subject to their own terms and policies.

13. Privacy

Your privacy is important to us.

Information collected through our website may be used to process orders, provide customer support, communicate with you, improve our services, and fulfill other legitimate business purposes.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

14. Limitation of Liability

To the extent permitted by applicable law, Vellora shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delays caused by courier services, natural disasters, technical failures, service interruptions, or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Vellora shall not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technical failures, pandemics, or other unforeseen events.

16. Changes to These Terms

Vellora may update or modify these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable consumer protection laws.

Any disputes shall be handled in accordance with the applicable laws and jurisdiction of Pakistan.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Vellora
Email: [mehrunnisa3118@gmail.com]
Phone/WhatsApp: [03048954131]
Business Address: [lahore]

Thank you for choosing Vellora.